Understanding our Cancellation Policy: What You Need to Know
Your time and dedication to using our services to enhance your beauty are valued at Cosmetic Tattoo Clinic. However, we have a clear cancellation policy in place to guarantee a friendly and effective experience for each and every one of our clients. This policy lets you know how we handle cancellations and rescheduling by outlining our requirements and exceptions.
Requirements of our Cancellation Policy
Standard notice duration
We need a 72-hour notice period for all appointments to keep our schedule and make room for other clients. This covers both the first consultation and the subsequent top-up sessions. ONLY 1 RESCHEDULE IS PERMITTED FOR A TREATMENT. Failing to give notice will result in loss of deposit (non-refundable or transferable.) It also means you will be charged full price to complete your treatment.
Late arrivals
If you are 15 minutes or more late arriving at your appointment, it is classified as a no-show, and you will lose both your appointment and your deposit. A common reason for this is traffic, so plan your route and set off in good time.
Course cancellation policy
Students are required to pay a deposit (non-refundable or transferable). They are liable to pay in full for their training course once they have booked it. The final balance is due a week before the training date.
Compliance with guidelines
I reserve the right to refuse service if you haven't adhered to the guidelines given to prepare for your appointment. This includes no alcohol 24 hours before your treatment and no caffeine on the day of your appointment.
Children under 12 are not permitted inside the clinic; if you turn up to your appointment with a child under 12, you will lose your deposit and be asked to reschedule your appointment.
Procedures for notifying the clinic
If you need to reschedule or cancel an appointment, please notify us through our online portal or by contacting us directly. We appreciate your cooperation in this matter.
The benefits of our cancellation policy
Our cancellation policy is designed to maintain the quality of our services. Having one means we can provide the best possible experience for all our clients. By adhering to this policy, we can also ensure that Cara is prepared and focused on delivering exceptional results for each appointment. It also helps us maintain a balanced schedule and minimise last-minute disruptions.
Superior service
At Cosmetic Tattoo Clinic, we believe that giving our clients the highest level of service requires having a comprehensible cancellation policy. We encourage you to read it carefully and contact us with any queries or concerns.
Together, we can make SPMU a satisfying and positive experience for everyone.
Finally, you can be confident that we are dedicated to offering you the best Cosmetic Tattooing services in Manchester. Ultimately, our cancellation policy is just one of the many ways we try to uphold the integrity and standards of our clinic.
Client Complaints Policy
This policy outlines the clinic's responsibilities and steps a client should take if they are not completely satisfied with the services provided by the Cosmetic Tattoo Clinic.
Our responsibilities:
- Establish an efficient, fair, and structured mechanism for handling complaints.
- Provide our clients with access to the complaint-handling process, including those with disabilities and special needs.
- Keep clients informed as to the progress of their complaint and the expected timeframe for resolution.
- Review our complaints (quarterly) so that we can improve our standard of customer service.
The 4 steps of the complaint process:
- Clients can get in touch via phone: 07738 828800 or via email: info@cosmetictattooclinic.co.uk
- The clinic acknowledges complaints within 5 working days and informs the client of the progress, proposed actions, and expected resolution time.
- Typically, we aim to resolve complaints within 14 calendar days. However, complex cases may take longer. If this is the case, we will update you with a reason for the delay and the expected timeframe.
- Once the complaint is resolved, the clinic will notify you by telephone or in writing if requested.
The value we place on customer satisfaction
We set our goals and standards high to deliver quality customer service and continuously strive for ways to improve. Most importantly, your feedback is a top priority to ensure we always meet your expectations.
